Terms of Sale

Introduction

1. Terms of sale mean the terms and conditions under which purchases are supplied and delivered to you as a buyer on our Organic Store (collectively referred to as the “site”).
2. Please read these conditions carefully before following up on the purchase process on the site. Your dispatch of the purchase order on the site will be approved by you of these terms of sale and will comply with their immediate effect.
3. In addition, please read our privacy policy, where your use of the site and these terms of sale are subject to our privacy policy.

Acceptance of purchase order

1. Resource: As identified on the site, each product in the purchase order is sold either by us or by a local or global vendor.
2. Acceptance of purchase order:Your purchase order is accepted by us when we notify you to accept in writing (either by email or by short message on the mobile phone), and if we cannot accept your purchase order, we will notify you in writing or from during a phone call followed by a written email notification or short message on the mobile phone, the value of the product will not be deducted from your account.
3. Payment: Your issuance of the purchase order is the authorization of us or any third party specializing in electronic payments to deduct the value of purchases from the balance of your credit card or debit card, and we accept payment through a wave:
   • Credit card or debit card.
   • Or through your wallet.
   • Or cash on delivery.
4. In order to authorize payments with credit/debit cards we may ask you to open an account with our other payment processing companies, including accepting their terms and conditions and providing your details on your behalf. You are entitled to do so and we will not be liable to you for any damage or loss you may suffer as a result.
5. We may add or cancel certain payment cards or means of payment that have been accepted by us at any time and without any prior notification from us.
6. Cancellation of purchase order:You can cancel the purchase order immediately before shipping the product for whatever reason.
7. Cancel your order by us:We have the right to cancel your application at:
   • Non-payment of purchases when due.
   • Your failure within the reasonable time we set you up to provide us with the information needed to deliver the products to you.
   • Not allowing us within a reasonable period of time to deliver the products to you or failing to deliver them.
   • In the event of a wholesale or multiple purchase attempt in accordance with item 2.8 below.
8. Bulk and multiple purchases: We reserve the right to reject any requests, at our own discretion.

Plug in your order

1. Delivery cost:The cost of delivering the products according to the prices stated on the site.
2. Delivery date:This information will be posted to you on the website.
3. Delivery delay:
   • If our delivery to the product is delayed for reasons beyond our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the consequences of the delay in delivery.
   • If there’s no one in your address to deliver the product and the product cannot be delivered by mail on your mailbox, then we’ll let you know how to deliver the product or hand it over to you.
   • If you can’t deliver the product from us as agreed or you can’t reschedule the product after it can’t be delivered to you in your address, we’ll contact you for further instructions. We will cancel your order in accordance with the existing terms of sale when we cannot contact you or arrange a new delivery or delivery date despite our continued efforts in this regard.
4. Overseas delivery: You may be registered as an importer in case you order the delivery of products from outside the country. In this case, you must verify that the products required comply with the law and regulations. You also have the obligation to pay all duties and customs on your purchases. With regard to customs, please consider:
   • It may be subject to import duties and/or taxes when ordering products requiring delivery from abroad, which may be imposed as soon as the package reaches the specified destination.
   • You have to directly assume any additional duty for customs clearance, knowing that we have no control over these duties.
   • Customs policies vary from country to country, so you must contact the local customs office for more information (regarding customs operations and duties).
   • You should be aware that products that require delivery from outside the country may be open. and inspection by customs officials in the country of destination.
5. Product ownership: The products are owned by you as soon as we deliver them to you at the delivery address and pay off their full value.
6. Issuance of invoices: We’ll issue an e – bill for your purchases and send it to your email.

Return

1. The following table shows our return policy:

   Reasons for return and replacement	Reversibility and replacement	Return Conditions
   Your receipt of the wrong product. Your receipt of a product is not as described on the site, or your receipt is a product.	Yes For refurbished products, you have to return the product within seven (7) days of Give it to you.	The product has never been used, and is in its original state with its original cover and includes all the cards. Electronics: Accept only in case the product is opened and found different from the description or image displayed.
   If you change your mind	Only in certain circumstances as explained in our recovery policy. You have the right to return the product within 15 days of receiving it. For refurbished products, you have to return the product within seven (7) days of receiving it.	Discounts are subject to special conditions and provisions for each particular category and can be found in our recovery policy.

2. Non-refundable products: You are not entitled to return or replace any of the following products:
   • Classified hazardous substances or using flammable inflammable gases or liquids.
   • Which were used or damaged by you or become different from what you received.
   • Any consumer material used or installed in something else.
   • Any products free of your serial number.
   • Any specific items, including food, beverages, household products, digital books, swimwear, socks, underwear, adhesive lenses, products related to public health and personal care, certain children’s products (such as bites, sanitary pads, sanitary napkins and infant feeding products), music, video and video games.
   • Non-refundable products for health reasons, opened after delivery, or if mixed with other elements after delivery.
3. How to contact us (to return and replace): You can communicate with us via email, through our social media sites, online conversation on the website, or contact our call center on the phone number 0798910819.
4. How to return amounts: According to Item 2-4, for products delivered, we will return the value of the fully returned product including the product return fee to us (excluding fees paid to ship the product to you). This applies to the following cases:
   • Products that are defective or otherwise described on the site.
   • If the reason for the return is due to an error on our part such as an error in pricing, description, delay in delivery from the agreed date, etc.
   For all other cases, we will return the value of the returned product (with the exception of the fees paid to ship the product to you) and you will bear the cost of the fees for returning the product to us. For products that have not been delivered, you are entitled to deliver. Full value if purchase order cancelled in accordance with regulation 2.6.
5. Refunds:The refund would be similar to the same way you repay it, as follows:
   • If you paid in cash on delivery, we’ll return the value to your electronic wallet.
   • If you’ve paid under a credit card/debit, you can choose between refunding the credit card/debit, or putting it in your electronic wallet.
6. When is the refund: The refund is made to you at the same time as our receipt and examination of the product at our client’s cargo processing centre, and your receipt of the final payment will be as follows:
   • If a refund will be made to your credit/debit card: This will be done within thirty (30) days from the day we receive the returned product at our Customer Merchandise Configuration Center.
   • If the amount will be returned to your electronic wallet, we will return the amount immediately after we receive the product in our customer goods configuration center, and the product is inspected by us.
   • If you cancel the purchase before the shipping date, the amount will be automatically refunded to you.

Legal obligations of clients

1. Recognizes and commits as a party to this Agreement:
   • Compliance with laws in force at all times and with legislation and regulations, including – without exception – all laws, laws and regulations protecting privacy.
   • You have all the powers and competence to enter into this Agreement and to pay the benefits in accordance with the terms and conditions contained therein.
   • If you buy the product on behalf of a company, you confirm that you represent it and act on its behalf and that it will abide by these terms of sale.
2. In accordance with item 1-6, our services are provided to you on the basis of the “status quo” system without security, approval or conditions of any kind, and we also clear our responsibility for any security, approval or conditions of any kind, whether express, implied or direct. Including, but not limited to, all conditions, declarations and guarantees of marketability or convenience for a particular purpose or general purpose, non-violation, compatibility, or that services are safe or free of errorsor they would operate uninterrupted or be presented properly or in a timely manner or in an appropriate manner or in general.
3. Item 1-5 is the only exclusive guarantee we provide under these terms of sale.

Legal liability

1. Nothing in these terms of sale would limit or exempt any party’s liability for:
   • Circumvention, including fraud committed by this party.
   • Death or personal injury caused by negligence by this party.
   • Any other liability not subject to limitation or exemption under applicable law.
2. In accordance with clause 1-7, we, our parent company, subsidiary or subsidiary companies, employees, directors, board members, employees, agents, suppliers, subcontractors or licensee shall not be liable on the basis of a court judgement or claim arising out of the contract, civil law, default or breach of legal duties or arising out of the terms of the sale. No loss of profits, data, information or any subsequent, accidental, indirect or private damage, even if we, our subsidiaries, directors, board members, agents, employees, licences, subcontractors or suppliers were notified of the possibility of such damage.
3. In addition, as permitted by existing law, we will not be legally liable, and you confirm your agreement here that we are not liable for any damage or loss that may arise from the followingDirectly or indirectly:
   • Late delivery of Products or failure to deliver a part of them if you yourself fail to provide us with the information we need within a reasonable time since we requested it or if you fail to make a payment.
   • Damage that may result from unauthorized repairs to products.
   • Loss of any data stored or saved in Products that have been repaired or replaced.
   • You are completely reliant on the content or any other information provided by the site regarding the product for which you have issued the purchase order.
   • Your use or inability to use the product you ordered.
   • Website delays or disruptions, or delays or disruptions to our Services.
   • Electronic viruses or malware resulting from the use of the product you ordered.
   • Damage to your own device resulting from the use of the product you ordered.
   • Your loss of a business opportunity or your inability to do business or the like due to our inability to deliver the product you ordered on time.
   • Any actions or events beyond our control.
4. According to item 1-7, if it is found that items 3-6, 2-7 and 3. 7 are not applicable or inapplicable for any reason, then the full legal liability of us, our parent company, subsidiary or subsidiary companies, our employees, directors, board members, employees, agents, suppliers, subcontractors or licensee shall be limited to you, whether on the basis of a court judgement or a claim. Arising out of or relating to the contract, or due to default or breach of legal duties, or arising out of or relating to the terms of the sale in question, to the extent that:
   • Any claims or requests made by any third party arising out of your use of the site and our services.
   • To violate any of the terms and conditions of this Agreement, including without limiting any guarantees, declarations or undertakings.
   • or any violation of the applicable laws.

General provisions

1. Applicable law: The terms of the sale and any non-contractual rights and obligations arising out of or related to the said terms of sale shall be subject to the applicable laws of Saudi Arabia and shall be interpreted in accordance with these laws.
2. Settlement of disputes:
   • If you’re dissatisfied with any of the products you bought on the site, you can contact us via email, or online. On the website, or call our call center on the phone number 0798910819.
   • If you cannot reach a solution as set out in regulation 2.8 (a) within 45 (45) days of your notification to the seller of your problem, you may resort to arbitration.
3. Rights of others: No Party other than the Parties to this Convention shall be entitled to implement any of its provisions.
4. Relationship of the Parties: None of those mentioned in the content of the terms of sale in question may be interpreted or considered by either its parties or by any third party as a joint participation or company of the parties to the agreement, since it is understood that the parties to the agreement entered into a relationship contracted to perform their service independently of each other.
5. Additional assurances: The parties agreed that they should operate and implement or arrange for the operation and reasonable execution of any act, document or anything within their respective powers to implement and enforce the existing terms of sale to the maximum extent, including without limiting their assistance to each other in complying with the applicable law.
6. Waiver: These terms of sale are bound to ensure the interest of the parties and their successors and their authorized waiver, and agree not to waive or transfer the validity of those terms or any of the rights or obligations conferred upon you under the terms of the sale at hand, whether directly or indirectly, without the written approval of principle by us, but not to prevent us from giving consent without giving reasonable reason.
7. Overall agreement: These terms of sale and the documents referred to or annexed thereto contain the entirety of the agreement between the parties with respect to their subject matter, revoking all previous conventions, negotiations and declarations, both written and oral, concerning their subject matter. There are no conditions, declarations, guarantees, undertakings or other conventions, directly or indirectly, between the parties to the Convention in question. or express or implicit other than the Convention in question and the documents and documents referred to or annexed to it.
8. Adjustments and changes: We cannot change, diversify, modify or supplement these terms of sale in any way by you alone, and we reserve our right to modify, diversify and update the terms of the sale at any time and time. We will also post the current version of the terms of sale on the website. Each change will be effective immediately upon publication on the site or at the date of appointment of the date as effective dates (as applicable). If you continue to use the site and our services after any change is made, you agree to abide by the changes that have taken place and to act on the terms as amended and changed.
9. Separability of items: If a court of jurisdiction has ruled that any of the provisions of these terms of sale are inapplicable, illegal or inapplicable, this clause shall be revoked immediately and the remaining terms and conditions shall continue in force as long as the legal and economic essence of the transactions under their terms remains in place without any adverse effect on their parties. Force majeure: No Party to the Convention shall be held liable for any loss, damage, delay or failure to perform due to acts beyond their control, whether such acts or events are reasonably predictable or unpredictable. (Including judicial and judicial events, legislative or judicial decisions, or governmental or local government decisionsthe federal government, courts, governing bodies, subcontractors or any third-party supplier of goods or services to us, economic boycott, power outages or labor unrest).
10. Waiver of a condition: Our waiver of any of these terms of sale cannot be interpreted as a waiver of any other provisions contained therein (whether similar or different) A waiver of a provision may not be interpreted as a permanent waiver, unless we express it explicitly and in writing.
11. Continuity: All provisions in the terms of the present sale, express or of a continuing nature, shall remain valid even when your membership on the site has been suspended or expired.

Alert: Please always keep the original product box to ensure access to the guarantee service. Under the terms and conditions of some maintenance centres.